Nauka czytania · PSoftware
How can we help?
Have a question about the app, or is something not working? Email us — we will help.
Include your device model, operating system and app version. Do not send a child’s personal data, passwords or card details.
Send an emailFrequently asked questions
Do I need an internet connection to learn?
Learning materials and audio are available offline. Downloading the app, updates and any purchases or entitlement checks require an internet connection.
Do I need to create an account?
No. The app does not create user accounts. Learning history is stored locally on your device and is not sent to PSoftware.
How do I delete learning history?
On Android, clear the app’s data in system settings. On iOS, delete the app rather than offloading it. Restoring a device backup may bring back learning history; do not restore the app’s data if you want to remove it.
What if paid access is not working?
If your version offers purchases, check your internet connection and the Apple or Google account used for the purchase. Use the restore purchases option if available. Do not pay again — email us with the order number, without card details. Purchases from one store do not automatically transfer to the other.
How can I request a refund?
Apple handles App Store purchases and Google handles Google Play purchases. Official instructions are linked below. You can also send a complaint directly to us; store policies do not limit your statutory rights.